Frequently asked questions
Fill the form in the “Start Designing” section or simply send us an email mydesign@tesorogem.com
Absolutely! We specialize in custom designs. You can use our 3D designer to create your own piece or consult with our team to bring your vision to life.
The process typically takes 2–4 weeks, depending on the complexity of the design. We’ll keep you updated at every stage.
We work with premium-quality materials, including gold, silver, platinum, and certified gemstones like diamonds, sapphires, and emeralds.
Shipping costs depend on your location and the total order value. Free shipping is available for orders over a certain amount.
We accept returns on non-custom items within 14 days of delivery, provided they are unworn and in their original packaging. Custom-made jewelry is non-refundable.